Please read these Terms and Conditions carefully as they will form a contract between us and you; your acceptance of which is agreed from the moment you sign our Website Agreement, Hosting Agreement or Support Agreement.
We have tried to keep these Terms and Conditions brief, easy to understand, and as straightforward as possible. If you have any questions, however, please do not hesitate to contact us.
You - (‘the Client’)
Us - (Visual Digital Ltd, and hereinafter referred to as ‘the Company’)
The Project - the body of work that is being undertaken, normally consisting of several connected parts, such as consultation, graphic design, website development and/or hosting.
What do both parties agree to?
- The Client agrees to:
- Provide the Company, within a reasonable timescale, everything that is requested from you to complete the Project including text, images and other information.
- Provide the Company with text and images in the format as stated below (see photographs and images)
- Review the Company’s work, provide feedback, and signoff approval in a timely manner.
- Make every effort to adhere to all agreed deadlines.
- Adhere to the payment schedule of £38 per month.
- Advise, in advance, of any confidential information to be presented by email, written, or verbally, between both parties. Also, for this to be marked as ‘confidential’ in the subject of the email, or clearly on any written documents.
- The Company agrees to:
- Carry out services in a professional and timely manner.
- Make every effort to adhere to any deadlines agreed between us and you.
- Endeavour to complete requested website revisions or updates within 5 working days, wherever possible. Revision entitlement per month is dependant on your support package – see https://visualdigital2.wpengine.com/services/website-care-plans/. Level 1 is included with the £38 website payment. If you wish to upgrade please contact The Company.
- Maintain up to date skills and knowledge through regular training and research.
- Website Development:
- All websites are developed to work primarily across all major browsers and platforms including other devices such as mobile phones and touchpads. However, the Company cannot guarantee complete and/or long term compatibility across every major browser, platform or handheld device due to updates/upgrades by their respective vendors.
- The Company cannot guarantee compatibility in old or redundant browser software.
- Payments and Contract Lengths:
- The payment schedule is monthly payments starting from the date of the first invoice sent by The Company and direct debit is setup.
- The company has the right to charge the client up to 85% of the total web development costs, should the client cancel the website agreement after the design concepts have been agreed upon but prior to the website going live. The scale of the charge will be dependent on what stage the project is at when the cancellation takes place.
- Contract lengths are normally 24 months unless agreed beforehand between the Client and the Company. The Company requires a minimum of 30 days notice to cancel a support or hosting contract.
- Photographs and Images:
- Any images or photographs that you supply should be in digital format, usually no smaller than 1024×768 pixels, with a suitable resolution that will allow them to be resized and used on screen.
- Any images that the company are asked to obtain from third party photographers or stock photography will be charged as an additional cost unless otherwise agreed on.
- The Client guarantees that any elements of text, graphics, photos, designs, trademarks, or other artwork furnished to the Company for inclusion in their website, or other design, are owned by the Client, or that the Client has permission from the rightful owner to use each of these elements, and will hold harmless, protect, indemnify and defend the Company and its subcontractors from any liability (including solicitors fees and court costs), including any claim or suit, threatened or actual, arising from the use of such elements furnished by the Client.
- The Copyright:
- After the initial 24 month period, copyright is automatically assigned as follows:
- The Client will own, or have express permission to use, the text files, images, graphics and any visual elements, video or sound bytes, that you may have sent to us to use in connection with the project.
- The company will maintain copies of all the files used in connection with your project and if you require a copy of all the files used in connection with your project, then the company will be happy to supply this to you. Copies of the website files are maintained by us for a reasonable time (usually at least one year), and if you are hosting with us, then files are maintained both locally and on external servers.
- The copyright to the markup, CSS files, other code that may have been used by us for you, or certain images that the company may have supplied to or for you are licensed to you in connection with this web design project, and will be licensed solely to the domain name on which the website files reside. If you own the domain name, then you own the copyright.
- At the bottom of the website page(s) after payment has been completed, usually, it will say Copyright and the name of your business or company. The company do however reserve the right as the Company responsible for the design and/or development to place a small and unobtrusive link at the bottom of your website, thereby not hindering or distracting from your own website design.
- As the design company, the company also reserves the right to display and link to your completed project as part of our portfolio, and to write about the project on other web sites, in magazine or ezine articles, books, written or digital publications of any design and source. Please inform us in advance of the website going live if you DO NOT want us to add your site to our portfolio of work.
- To ensure superior levels of reliability and performance, all our clients’ websites are hosted on high speed, state of the art managed cloud server which utilises a guaranteed minimum uptime service availability level of 99.95%. Details of the exact specification of our servers are freely available to all our clients and will be given upon request. The Company are not liable to compensation claims due to website availability. The Company will monitor uptime on a daily basis and take necessary steps to resume service if required.
- The company will not be held liable for any missed launch date or deadline, if the Client has been late in supplying materials, or has not approved or signed off work on time, at any stage.
- Additional costs for extra features and/or additional design costs, not covered by the original quote, will be agreed and invoiced before the website goes live.
- A small admin fee is payable for switching the client to another hosting provider.
- Hosting only clients, will be charged at our normal hourly rate for any further changes or updates to their website.
- There may be an additional fee for any design changes requested after the initial agreed design has been signed off.
- The Company is not responsible for writing or inputting any text copy unless this has been specified by the client.
- If you are hosting the website elsewhere, the Company cannot guarantee that the website is fully compatible with all hosting provider’s server operating systems, especially any contact forms, Content Management Systems, database-driven websites, etc.
- The company do not offer any technical support for any other website hosting company that you may choose (if you elect not to host the website with us).
- The company cannot guarantee that the functions contained within any web page (or part of your website design), will always be error-free, and therefore the company will not be liable in any way whatsoever to you for any third party damages, including lost profits, lost savings, or other incidental, consequential or special damages arising out of the operation of or inability to operate this web site and any other web pages, even if you have advised us of the possibilities of such damages.
- If any provision of this agreement shall be unlawful, void, or for any reason is unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions. Just the same as a fine, you cannot transfer this contract to anyone else without our consent or permission.
- This contract remains in force and need not be renewed.
Changes to these Terms and Conditions:
Visual Digital reserves the right to add, delete, or modify any provision of these Terms
and Conditions. The Client will be informed via email by The Company if an amendment to the agreement is to be made. Failure to receive notification of a change does not make those changes invalid.